FAQs

Frequently Asked Questions (FAQs)

General Questions

When does my certification begin? When can I start working?

Your certification becomes effective immediately upon completion of the course. You will need to print your certificate after you complete the course and/or exam. Then take the printed certificate to your employer. If a printable temporary certificate is available for the course, your employer and state or local regulatory agencies should accept this as immediate proof of course completion. You will need to bring your official certificate to your employer whenever it arrives in the mail. You do not need to wait for your permanent certificate to begin working. If the course you are taking offers a printable permanent certificate, you will need to print two copies. You should give one to your employer and keep the other for your own records. You may begin working immediately. You will not receive anything in the mail.

I lost my official certificate. How do I get a replacement certificate?

Please call Customer Service at (800) 442-1149 to request another copy of your certificate to be mailed to you. Official certificates will take approximately 7-10 business days to be mailed. If you need proof of your certification immediately, please also login to your account using the username and password that you originally used to take the course. If you forgot your username and password, please call 888-360-TRNG to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.

I was certified in one state, but then I moved to another state. Is my certification still good?

Depending on which course you took, the course may or may not be accepted by multiple states. All alcohol courses are state-specific which means that they are only accepted by the original state that originally offered the certification. All other courses vary by state and type of course. Please contact your local health department, regulatory agency, or call Customer Service at (800) 442-1149 to determine whether the course you took will be accepted in additional states.

I forgot my username and/or password. How can I login to my account?

If you forgot your username and password, please call 888-360-TRNG to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.

I signed up for the course a few days ago, but now I’m getting a “timed limited exceeded” error message. What do I do?

Some of our courses have time limits. For timed courses, the course instructions clearly explain that each state requires that the course and/or exam be completed within a set number of hours. If the course/exam is not completed within the aforementioned timeframe, the certification will be forfeited. If you register for a course and begin the course, but then log out before completing the timed course, you must repurchase the course. You will be required to start at the beginning of the course, regardless of which section you were on when you stopped the course.

I don’t have time to finish the timed course or exam anymore. Can I extend my time?

For timed courses, the course instructions clearly explain that each state requires that the course and/or exam be completed within a set number of hours. If the course/exam is not completed within the aforementioned timeframe, the certification will be forfeited. States do not allow exceptions to these rules. For this reason, students are reminded to only enroll in timed courses whenever they are sure that they will have time to complete the course and its exam in its entirety. Unfortunately, emergency situations can occur, but they too will require the student to reenroll and submit payment for a new course.

Payment and Security

What is the cost of the course and what methods of payment are accepted?

The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express) and Telecheck.

Is it secure to send my credit card information over the internet?

Yes.  We use a secure server to process all transactions, since credit card transactions are very sensitive in nature.

I don’t have a credit card. Can I pay with a debit card?

If your debit card features the logo of a credit card company such as Visa or MasterCard, then you may use the card for this online transaction. If your card does not have this logo, you will need to use an alternate method of payment. If you would prefer to pay with cash, you do have alternative options. Check with a friend or family member to see if they will allow you to pay them cash in exchange for them allowing you to use their credit card for this payment. Additionally many grocery stores, convenience stores, etc. sell pre-paid credit cards. You have the option to purchase the card at the store and pay cash, and then use the pre-paid credit card for your online payment.

I don’t have a credit card. Can I pay with cash or a check?

We offer check payment options online, however we are unable to accept cash payments. If you would prefer to pay with cash, you do have alternative options. Check with a friend or family member to see if they will allow you to pay them cash in exchange for them allowing you to use their credit card for this payment. Additionally many grocery stores, convenience stores, etc. sell pre-paid credit cards. You have the option to purchase the card at the store and pay cash, and then use the pre-paid credit card for your online payment.

Technological & System Requirement Issues

What happens if I have technical difficulties or the system malfunctions during the course?

If you experience any problem while taking the course, please call 888-360-TRNG for assistance. 360Training provides customer service 24/7.

What happens if I get disconnected from the internet?

If you get disconnected from the internet, you will need to log back into your account. In this case, you will return to the beginning of the lesson you were working on.

My web page closed or froze up while I was taking the course. What do I do?

Course errors can be caused by a number of different reasons. Please call Customer Service at (800)442-1149 and ask them to reset your course. One of our trained service representatives will forward you to the section of the course the error occurred. Because some courses are timed, Learn2Serve recommends contacting us immediately if you receive an error message while taking the course. Although Learn2Serve recommends using Internet Explorer to complete all of our courses, other browsers sometimes may or may not work. If you are not using Internet Explorer, and you are having problems, please complete the course from a computer that has Internet Explorer installed.

Can I take the course from various locations and computers?

Our courses are set up for students to access their account from any computer that is compatible.

Can I take this course with the AOL browser?

You can take the course with any browser of your choosing. But we do not support the AOL browser. This means our technical support team is not able to help you in the event of a problem while taking a course w/ the AOL browser. We do suggest that you use another browser while signed on with AOL. To do this, log in to AOL and minimize the program. While still connected to the internet, click on the START button in the lower left hand corner of your screen. Click PROGRAMS, then click INTERNET EXPLORER, the program icon will have a blue “e”.

Do I need to use a PC? What if I have a Macintosh?

If you have a MAC you can still sign on to take any of our classes. Many of our customers have taken their courses on a MAC and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you should you encounter technical difficulties. They do not have MACs and therefore may be unable to replicate any problem you may encounter. If you have a MAC, you will need the latest version of internet explorer as well as the latest version of the Macromedia Flash Player.

Do I need to have sound on my computer to take these classes?

While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.

How do I get a username or password? What do I use it for? What should I do if I forget it?

The username and password is something selected by the student. It should also be something that they can easily remember. We suggest the student use their email address. Students will use the same username and password each time they attempt to log in to the virtual university page to access their course. This information is entered in the returning students section on the home page of the virtual university. If a student forgets his/her password, he/she can call 888-360-TRNG to request this information.